Privacy Policy

The data controller is Diligo Ltd, with registered office at 128, City Road, London, EC1V 2NX, United Kingdom. For any questions regarding the processing of your personal data, you can contact us at [email protected].

We collect personal data necessary for the provision of our services, including: identification data (name, surname, company registration number, VAT number), contact data (email, telephone), company data, and transaction data related to platform usage.

Your data is processed for: service provision, contract management, legal compliance, fraud prevention, and with your consent, for marketing communications.

Personal data is retained for the time necessary to fulfil the purposes for which it was collected and in any case for the periods required by applicable law.

You have the right to access, rectify, delete, limit processing, data portability, and object to processing. You can download a copy of your personal data or delete your account from your profile settings. To exercise these rights, contact us at [email protected].

To operate the platform, we share certain data with the following providers who process data solely on our behalf and under our instructions, in compliance with UK GDPR Article 28: Amazon Web Services (EU region) for hosting, database storage, and document storage; Resend for email delivery (your email address); Twilio for WhatsApp notifications (your phone number, if you opt in); TomTom for address validation (delivery addresses); Google for bot protection (reCAPTCHA) and anonymous analytics. All data processing by third parties is limited to what is strictly necessary for the service provided.

You have the right to lodge a complaint with the UK data protection authority: Information Commissioner's Office (ICO), ico.org.uk